PRE - SALE
At Cub we are conscious that our homebuilder clients want to be able to fully inform their prospective purchasers of the likely costs associated with owning property within their developments. We fully support this approach and are here to ensure all prospective purchasers are fully informed and on board with their future factoring obligations.
Having Cub as your appointed Property Factor means:
Comprehensive cost estimates are provided, with costs generated through competitive tendering or through real life experiences of developments.
Sales teams provided with comprehensive brochures detailing all anticipated common expenditure in the first year of occupancy. Our brochure provides all prospective customers with full transparency over the common costs associated with their purchase allowing them to budget appropriately.
Full details of the management team appointed to oversee the delivery of factoring services provided from appointment.
Our teams meeting and engaging with the development sales teams immediately and being available to answer questions when they arise.
Meeting with prospective purchasers to explain the estimated costs and the benefits and added value they bring to their new home.
All of this helps us provide prospective purchasers with the knowledge, transparency and satisfaction that the development’s factoring requirements are in safe hands, allowing them to concentrate on purchasing their new home.
5* star service from start to finish
We appreciate homebuilders strive to provide a 5 star service to their customers pre and post sale and here at CUB international we want to continue this level of service.
Communication with all homeowners is vital and through our team and online presence we make sure your customer is aware of what they should expect to pay for and when they should be expected to pay for it. A development master plan is provided to all homeowners with our dedicated factoring team visiting the development regularly to meet with the sales teams and new homeowners to identify their factoring requirements.
If you are currently at any stage of the development process and are looking for some guidance, insight or assistance, please do not hesitate to contact us – we would be delighted to hear from you.
We look forward to extending your customers’ 5 star experience throughout their ownership and beyond.
WELCOMING NEW CUSTOMERS
Upon entry to their property your purchasers – our new customers – will receive a full welcome pack detailing all they need to know about their development, complementing the information provided at their time of purchase.
Full contact details of their dedicated factoring team and details on how to set up their CUB account to allow them to manage their account online is also provided.
We are here to help new homeowners with the following:
Understanding their obligations as a homeowner with common obligations
Advising on the operation and requirement of any common installations
Identifying areas of common ownership and the future likely maintenance requirements
Initial account management including details of their unique reference numbers, payment facilities and access to their own online web portal
Explaining and assisting with any warranty questions
Relaying messages from homebuilders in respect of completion and maintenance commencement dates
Our hardworking teams are able to answer a multitude of queries concerning the initial ownership of your purchaser’s new home. We believe this unrivalled knowledge helps divert calls away from your sales teams and customer service centres.